Refund policy

We want you to truly love your piece. If it's not exactly what you expected, you may return any unworn item in its original packaging within 30 days of delivery for a full refund.

How to start a return
Email us at support@luxebyzohar.com with your order number, and we'll walk you through the next steps.

Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days.

Return shipping
Returns are free - we'll cover the cost of return shipping for you.

Non-returnable items
Custom or personalized pieces, engraved items, and earrings (for hygiene reasons) are not eligible for return.

Exchanges
Need a different size or style? Contact us at support@luxebyzohar.com and we'll help set that up.