Refund policy
Last updated: July 2026
At Luxe by Zohar, we want you to love every piece you receive. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned in its original packaging
- Accompanied by your order number or proof of purchase
Please contact us before returning any item. Items returned without prior authorization may be refused or returned to the sender.
To initiate a return, please email us at:
We will review your request and provide return instructions if your return is approved.
Return Shipping
If your item arrives damaged, defective, or you receive the wrong item, we will provide a prepaid return shipping label at no cost to you.
For all other returns, including change of mind, incorrect size selection, or personal preference, customers are responsible for all return shipping costs.
Refunds
Once your returned item has been received and inspected, we'll notify you by email regarding the status of your return.
If your return is approved and no chargeback or payment dispute has been processed, your refund will be issued to your original payment method within 5–7 business days.
Original shipping charges are non-refundable unless required by applicable law or if the return is due to our error.
Exchanges
Need a different size or style?
Please contact us before returning your item, and we'll do our best to assist you with an exchange whenever possible.
Non-Returnable Items
The following items cannot be returned:
- Earrings (for hygiene reasons)
- Personalized or custom-made jewelry
- Engraved items
- Gift cards
- Final sale items (where applicable)
Delivery Issues
Packages marked as "Delivered" by the shipping carrier are considered successfully delivered to the shipping address provided at checkout.
If you believe your package was delivered but cannot be located, please contact us as soon as possible. We'll gladly assist you in working with the shipping carrier to help locate your package.
We kindly ask customers to contact us before opening a chargeback or payment dispute so we have the opportunity to resolve the issue quickly and fairly.
Chargebacks & Payment Disputes
If you experience any issue with your order, please contact us before opening a chargeback or payment dispute with your bank or credit card provider. Our team is committed to resolving every issue fairly and as quickly as possible.
If a chargeback is opened and the payment is reversed by the customer's bank or payment provider, our refund obligation will be considered satisfied through the chargeback process.
If a customer receives a refund through a chargeback and later wishes to return the item, the returned merchandise must first be received and inspected before the return process can be considered complete.
No additional refund will be issued for any order that has already been refunded through the chargeback process.
Contact Us
If you have any questions about our Return & Refund Policy, we're always happy to help.